Magento Cancellation

Overview

Katapult allows its merchants to cancel orders from the Magento admin portal.

Before getting started

Price Adjustments
Katapult does not allow for price adjustments to be made from the Magento admin portal. To make a price adjustment to an order, reach out to Katapult customer service at 833-KATAPULT (833-528-2785).

Please keep in mind that in order for the cancellation to process successfully for a full cancellation, you will need to refund the entire value of the product and cannot withhold any funds from the customer.

Full Cancellation
Step 1. Login to your Magento admin portal > Sales > Orders

Step 2. Locate the order you want to cancel > View

Step 3. Select Credit Memo and agree to create a refund

Step 4. Select the Refund Offline button at the bottom of the page

Partial Cancellation
Step 1. Login to your Magento admin portal > Sales > Orders

Step 2. Locate the order you want to cancel > View

Step 3. Select Credit Memo and agree to create a refund

Step 4. Update the quantity of the product you want to cancel > Update Qty's

Step 5. Select the Refund Offline button at the bottom of the page