Eligible leases are funded during business hours. To be ‘eligible’ for funding, an account must be active (not cancelled, rejected, etc.), the initial payment must have been accepted and settled, any pickup/delivery requirements must be met, and/or the consumer must be in possession of the goods listed within the agreement. This will include valid submissions received by 4pm EST the prior business day.
- Katapult will process funding on a daily basis, Monday thru Friday (excluding bank holidays).
- Submissions must be complete, including the delivery/shipment date if the customer chose delivery or chose to have the item shipped.
- Funds will be available in your account up to 24 hours after the funding processing date. For example, leases submitted on Monday before 4pm EST will be processed for funding on Tuesday, and the funds will be available in your account on Wednesday.
- For Detailed Funding Reports, review the reports tab. Reports will be available within 24 hours after funding has been processed.
Katapult will periodically request invoice and/or delivery confirmation documents for compliance.
You will need to arrange for the customer's products to be picked up from your store or warehouse, or schedule a delivery with the customer. You have 30 days to deliver or ship the merchandise to the customer. If the delivery/shipment date goes beyond 30 days, you will need to contact Katapult's call center to inform us of the change. You will not be funded for the lease until pickup, delivery, or shipping has occurred. You are responsible for updating the Katapult portal if delivery/shipment dates have changed for your customer. If the customer is not able to take delivery or cancels the lease by contacting you or your store, please reach out to Katapult so that a resolution may be discussed.
You will not be funded for the lease until pickup, delivery, or shipment has occurred. If the dates are found to be incorrect this could result in a customer dispute, which will require detailed substantiation of the delivery/pick-up. If not provided, this may result in a funding delay or a chargeback.
You are also responsible for updating the Katapult portal if delivery/pick-up/shipment dates have changed for your customer. If the customer is not able to take delivery or cancels the lease by contacting your store, please reach out to Katapult so that a resolution may be discussed.
Funding Contact Info
Email: [email protected]
Fax #: 646-350-0031
Updated almost 2 years ago