Considerations and Recommendations


Not Permitted/Recommended

Make sure that your return policy is easily accessible and clearly laid out to your customers

Do not provide store credit on refunds for Katapult orders

When in doubt, cross-check your customer's Katapult order with your eCommerce orders panel and Katapult Merchant Portal

Do not fulfill any orders that have not moved to the Current status in your Katapult Merchant Portal

Encourage customers to reach to Katapult service team if they are running into issues with their application --
1-833-KATAPULT (528-2785)
Live Chat Available 24/7 - Click Here

Do not place any Katapult orders or enter a customer's personal information on behalf of the customer.

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