Considerations and Recommendations

RecommendedNot Permitted/Recommended
Make sure that your return policy is easily accessible and clearly laid out to your customersDo not provide store credit on refunds for Katapult orders
When in doubt, cross-check your customer's Katapult order with your eCommerce orders panel and Katapult Merchant PortalDo not fulfill any orders that have not moved to the Current status in your Katapult Merchant Portal
Encourage customers to reach to Katapult service team if they are running into issues with their application --
1-833-KATAPULT (528-2785)
Live Chat Available 24/7 - Click Here
Do not place any Katapult orders or enter a customer's personal information on behalf of the customer.