Considerations and Recommendations
| Recommended | Not Permitted/Recommended |
|---|---|
| Make sure that your return policy is easily accessible and clearly laid out to your customers | Do not provide store credit on refunds for Katapult orders |
| When in doubt, cross-check your customer's Katapult order with your eCommerce orders panel and Katapult Merchant Portal | Do not fulfill any orders that have not moved to the Current status in your Katapult Merchant Portal |
| Encourage customers to reach to Katapult service team if they are running into issues with their application -- 1-833-KATAPULT (528-2785) Live Chat Available 24/7 - Click Here | Do not place any Katapult orders or enter a customer's personal information on behalf of the customer. |
Updated almost 3 years ago